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AI Assisted IT Help Desk

Aiirify is one of most exciting projects we have worked so far. Unlike others, it required building separate portals for the user and the admin. The solution required integration of AI tools for real-time interaction and advanced support.  

Reducing the wait time of employees and further relieving the helpdesk team from performing mundane, and everyday repetitive tasks, Aiirify is an AI-assisted Chatbot application meant specifically for IT organizations. It has a desktop interface allowing employees to seamlessly interact with the bot and get their issues resolved automatically. With smart scripts, and modern and stylish outlook, the Aiirify Desktop application is highly responsive. Since deployment, the company has resolved thousands of IT issues without seeking human support. With a simple and easy-to-use interface, the Aiirfiy applications regulates helpdesk activities and for the good.  

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Our core features of
digital solution

Lead generation & personalize conversations

Better, faster & stronger way to connect with clients 

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Fully integrated platform

Availability of quick replies, close sales and customer collaboration with Live-chat in real time.

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Speediest reply solution

Conversations are kept flowing as bot answers all complex questions automatically.

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Third party integration

Seamless integration from all third-party applications and CRMs.

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Customized AI assisted helpdesks

Customized AI solutions which are ready to use.

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Quick issue resolution through AI

The application is able to quickly resolve the issues. With the help of NLP, AI understands automated resolution.

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Our solutions
to challenging factors

Our solution to different challenges during product development.

Our developers created a customizable chatbot that collects behavioral patterns of customers using AI. It can be trained as per customer necessity and adapt conversational maturity best suited for your customers

Many customers prefer to interact in different dialects and languages of their choice. Thus, multilingual engagement has become necessary with time. Customer retention & engagement is very important for all the business. Most of the profits and revenues come from loyal/retained customers.

To ensure data and privacy, your chatbot must be secure. We used various data security practices such as data encryption, server security, regular assessments & GDPR as well as ISO 270001 compliance.

Tech Stack

Right software tools for the
digital solution

What's next?

  • Our team is working on the performance and scalability aspect of the application with an increasing number of users.

  • We are looking forward to building mobile applications soon to aim for a mobile-first approach. The app will be available on both iOS and Android platforms. SouthIndus Labs team is working on scope and feature sets requirement analysis to kick off development soon.

  • Our client is also looking to design a custom admin dashboard that can personalize and display data according to user access.